Currency is displayed in USD and all currency shows in USD at time of checkout.
We have a size guide that serves as a general guideline to help you find your size:
You can always email us at firstname.lastname@example.org with any questions.
ORDER CANCELLATIONS & CHANGES
Once ordered, an order cannot be changed. We can, however, cancel an order in progress. To request to cancel an order and/or replace it with a new order, please contact us at email@example.com. Please note that once an order ships, we cannot cancel or recall the order.
After receiving your shipping confirmation e-mail, you can track your package with the number provided to see the status of your delivery. It may take up to 24 hours for tracking updates to show.
If your package gets lost in shipping, please email us at firstname.lastname@example.org.
Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.
STANDARD DOMESTIC SHIPPING
We offer ground shipping for a flat fee of $5.95 within the continental U.S.
We also offer standard 2-day and overnight shipping options. Both are available at checkout.
Most orders ship out within 1-2 business days of ordering pending availability and credit verification. Once your order has shipped, we estimate delivery within 2-6 business days of its ship date. If you need your item(s) sooner, please choose an expedited shipping option at checkout, which is only available within the U.S. Any additional shipping costs paid are non-refundable.
Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or U.S. holidays, and we do not offer Saturday delivery for expedited shipping options.
SHIPMENT TO PO BOXES
Any order being shipped to PO BOXES will be shipped via USPS.
INTERNATIONAL SHIPPING COSTS
We offer $45 flat rate shipping to anywhere in the world!
TAX & DUTY
Unfortunately, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable.
REFUSAL OF INTL. PACKAGES
If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
SPEED OF INTL. SHIPMENTS
All orders ship out within 1-2 business days of ordering pending product availability and credit verification. Once your order has shipped we estimate delivery within 4-8 business days of its ship date. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or U.S. holidays.
RETURNS & EXCHANGES
If you love your purchase, please leave a review online for a chance to win a $250 gift card. If you are not completely in love with your purchase, please return the item(s) within 14 days of receipt of purchase.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging including attached hangtag and poly bags.
You have 14 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.
Any item(s) marked final sale are not eligible for refunds or exchange.
RETURNS PAST 14 DAYS
Returns postmarked an additional 7 days outside of the 14 day policy are ineligible for a full refund and a 20% restock fee will be deducted from the refund. Any returns postmarked more than 28 days from the delivery date are ineligible for return and will be shipped back at customer's expense.
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.
RETURN SHIPPING INSTRUCTIONS
- Please fill out and indicate on your invoice received why you are returning an item.
- A pre-paid shipping label has been provided inside your original shipping package. You may use your own return label or use the one provided in your shipment. If you cannot find your pre-paid label please email email@example.com and we can email you a replacement label.
- Simply affix the return label to the outside of your package.
- We suggest you retain a record of the tracking number for your future reference. You may also log into your account history to track the package through the pre-paid shipping label.
- You may use the original packaging as it has resealable adhesive tape, however, be sure to black out or cover any old shipping labels that may be on your package.
- Your return package can be dropped off at any authorized shipper location.
- Returns within the United States are a flat fee of $5.95 which will be deducted from your return credit if you choose to use the pre-paid return label provided. Returns from outside of the Uunited States will be deducted $10 from return credit.
- All other orders including international packages are responsible for return shipping.
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
If an item is damaged when it is first received, please be sure to contact customer service immediately.
ONLINE CUSTOMER SERVICE
Please contact us by email at:
1. Personal Information
2. California Privacy Rights
Section 1798.83 of the California Civil Code provides that residents of California can obtain certain information about their personal information (as defined under Section 1798.83(e)(6) of the California Civil Code) that companies have shared with third parties for direct marketing purposes during the preceding calendar year, as well as the identity of those third parties. Personal information, as defined under the California Civil Code, includes, but is not limited to, data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller. To request a copy of your personal information maintained by us, please contact us at firstname.lastname@example.org.
3. Information You Provide To Us
We (or our service providers) collect information from you when you: (1) purchase products from us on our Sites; (2) create an account with us (the “Account”), or otherwise sign up for a service or feature; (3) complete a survey; (4) participate in a sweepstakes, contest or other promotion; (5) communicate with us via third-party social media sites; (6) apply for a job with us; or (7) contact us, or otherwise communicate with us or provide information to us in any way.
In some cases, you may provide information to us about another person, such as when you purchase a gift card for someone and request that we deliver it to that person, when you share Site content or send a message to a friend through a Site or otherwise, or when you decide to ship products you purchase to someone else. In such cases, you represent that you have the authorization of such person to provide us with such information.
We may combine your (and others’) information that we’ve collected from you (or others) with information we may receive from other sources, such as third-party social media platforms (e.g., when you choose to log in to our Sites through a third-party social media platform, subject to your actions and settings thereon), address update services and co-promotion partners. By accessing any of our Sites, you signify your consent to the above collection of your Personal Information.
When you are creating an Account for the first time on a Site with an email address that you have previously provided to us in another circumstance (e.g., when signing up for our emails, by entering one of our sweepstakes or other promotions), we may recognize that email address and, once you have completed the account set-up process, you may be able to see your contact information already included in your new online Account. This happens because we have recognized your email address and, for your convenience, have added your information to your Account.
If you do not want us to collect your Personal Information, please do not provide it to us. You can update your information or change marketing and subscription settings by accessing your Account via the Sites.
4. Third-Party Service Provider Ads
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other Sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
5. Site Information & Other Information Collected Automatically
Site Usage Information includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, operating system address, IP address and the domain name from which you accessed a Site; (ii) information about your region, continent, country, city, zip code, time zone, and general location; and (iii) information about your browsing activities on and through a Site (also known as “Click Stream” data), such as (a) the date and time you visit one of the Sites, (b) the areas or pages of a Site that you visit, (c) the amount of time you spend viewing a Site or specific areas of a Site, (d) the number of times you return to a Site or a specific area of a Site, (e) the web sites or pages you visited prior to visiting a Site, (f) the websites or pages you visit after you leave a Site; (g) searches you have performed on a Site and on other websites that led you to our Sites; (h) social plug-ins with which you have interacted on our Sites; and (j) other similar Site usage data (collectively, the “Site Usage Information”).
6. Browser Do-Not Track Signals
Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time, we do not modify your experience based on whether such a signal is broadcast. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.og.
7. Cookies and Other Tracking Technologies
We may use Flash cookies and other similar technologies, which allow a website to store certain information locally on an individual’s computer or device and then access and use that information to enhance and facilitate certain Site experiences, processes and functionality. Flash cookies are different from other cookies and may not be removed in the same manner. More information about both kinds of cookies is available at www.allaboutcookies.org.
We also use web beacons (also known as “clear GIFs” or “pixel tags”) for similar purposes as cookies. These beacons are typically one-pixel images that are embedded in the Site or in a communication, such as an email message. These technologies help us to verify when a certain page of a Site is viewed, when a message is opened and when links or other content in a message are clicked or viewed.
We may use third party web analytics services, such as Google Analytics and Adobe services, to help us track and analyze the use of our Site and to measure the effectiveness of our advertising, Site content, and communications. These service providers’ tools, including, for example, cookies, tags and web beacons, help us to gain this understanding.
8. Information Use
We may use the information we collect from and about you (including both Personal Information and Site Usage Information) for a variety of purposes, including but not limited to the following:
(i) To fulfill your requests for products and services and to keep you informed about your orders; (ii) to provide you with targeted offers and advertising on and at the Sites; (iii) subject to your communications preferences and, where required by applicable law, subject to your consent, to contact you (via postal mail, email and the like) with promotional materials about us, our products, our services and our events, as well as about select partners; (iv) to contact you when necessary or appropriate; where appropriate, for market research and to review and improve our merchandise selections, customer service, online and offline operations and overall shopping experience; (v) to protect the security or integrity of the Sites and our business; (vi) and otherwise, with your permission or as permitted by law.
We (and our service providers) also analyze and use Site Usage Information and information collected through cookies, web beacons and other tracking technologies, alone and in combination with Personal Information, to assess the behavior of our users, to measure the interest in and use of the Sites and communications, and to customize the Sites and our communications with you. We do this both on an individual basis and in the aggregate.
9. Information Disclosure
We may disclose information we collect (including Site Usage Information and Personal Information) in the following ways, to the extent permitted by law:
- To our service providers and suppliers, who collect or use such information for us or on our behalf (such as website or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfillment companies, and other similar entities that help us to operate the Site and/or provide functionality, content and services);
- To respond to subpoenas or other judicial processes, or to provide information as requested by law;
- In the event that Bisou Bisou or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets;
- To third party marketers, as permitted by law;
- When you contribute to a social, community or other publicly available area or feature of the Sites, the information and content that you post may be made available to the general public, depending on your settings (which is why we recommend that you do not submit or post any sensitive Personal Information, such as your full name, home address, phone number or other information that would enable others to contact or locate you); and
- As otherwise, with your permission or as permitted by law.
- Content and information that you submit on or through Facebook, Twitter, Instagram, Tumblr and other third-party platforms may appear on the Site through feeds from and other interfaces with those platforms. We are not responsible for the information, content and/or privacy practices of any such third-party platforms. Your activity with these platforms is governed by the privacy policies of the companies that provide them.
10. Your Choices/ Your Privacy Rights
If you would like to opt out of receiving direct mail from us, please contact us at email@example.com. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your Account, relationship, activities, transactions and communications with us.
If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located in each such email or contact us at firstname.lastname@example.org. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your Account, relationship, activities, transactions and communications with us.
If you would prefer that we not share your Personal Information with third-party marketers, please contact us at email@example.com. Please understand that if you do request that we stop sharing your Personal Information with third parties for their direct marketing purposes, such request will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from third parties that received your Personal Information prior to that request. In these cases, please opt out from or contact the third party directly.
11. Access to Your Personal Information
You may access any Personal Information you provide to us, correct or modify any such Personal Information, or direct us to delete or make no further use of your Personal Information. You can access or make certain adjustments to your Account directly through your online Account.
12. S. & Other Countries
Our Websites are hosted in the United States and are intended for visitors from United States and to the locations we currently ship to worldwide.
To provide you with increased security, access to certain Personal Information stored in your Account is protected with your username and password. You are responsible for maintaining the confidentiality of your Account credentials, and we strongly recommend that you do not disclose your account username or password to anyone. We will never ask you for your password in any unsolicited communication. Please notify us immediately of any unauthorized use of your Account credentials or any other suspected breach of security.
15. Sites Not Intended For Children
We ask that minors (under the age of 18) only use our Sites in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to the Company. If a child under 13 submits information through any part of our Sites, and the Company becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. We do not knowingly collect any personal information about children under 13.
16. Third-Party Websites
18. Contact Us
Last Updated: August 9, 2017